Terms and Conditions

Effective date: 3rd of June 2026

These Terms and Conditions ('Terms') govern your use of the Loyardy platform, including the website at loyardy.com and the Loyardy mobile application, operated by Mariia Putkova ('we', 'us', 'Loyardy'). By creating an account or using the platform, you agree to these Terms. If you do not agree, do not use Loyardy. Questions? Contact us at .

1. Definitions

'Platform' means the Loyardy website, mobile app, and business dashboard. 'Business' means any entity or individual that registers to create and manage loyalty card programmes on the platform. 'Customer' means any individual who registers to collect loyalty cards and earn rewards. 'Staff' means individuals invited by a Business to issue stamps on its behalf. 'Subscription' means a paid plan (PRO or PREMIUM) purchased by a Business.

2. Accounts

You must be at least 18 years old to create a Business or Staff account. Customers must be at least 13 years old (or the minimum age required in your country).

You agree to provide accurate, current information when registering and to keep it up to date.

You are responsible for maintaining the confidentiality of your login credentials. Notify us immediately if you suspect unauthorised access to your account.

Each person or business may maintain one account per role. Creating duplicate accounts to circumvent plan limits is not permitted.

3. Business Accounts

As a Business, you may create digital loyalty card programmes for your genuine customers. You are responsible for the accuracy of the stamp rules, reward descriptions, and any commitments made to customers through your loyalty cards.

You agree to honour rewards earned by customers in good faith under your published stamp rules.

You are responsible for ensuring that any brand customisation you apply does not infringe the intellectual property rights of third parties.

You are responsible for the actions of staff members you invite. Ensure that staff issue stamps only for genuine customer visits.

4. Staff Accounts

Staff accounts exist solely to issue stamps on behalf of the Business that invited you. You may not use your staff access for any other purpose.

You must issue stamps only for genuine customer interactions as directed by your Business. Issuing stamps fraudulently or in exchange for personal benefit is prohibited and may result in account termination.

5. Customer Accounts

As a Customer, you may collect loyalty cards from any participating Business, earn stamps, and redeem rewards according to the rules set by each Business.

You must not attempt to manipulate the stamp or redemption system, including by exploiting technical vulnerabilities, creating multiple accounts, or colluding with staff to issue fraudulent stamps.

Rewards are subject to the terms set by the individual Business. Loyardy is not responsible for a Business's failure to honour a reward, though we will take such reports seriously.

6. Subscriptions and Payments

Loyardy offers three plans for Businesses. The Free plan is provided at no charge and includes 1 loyalty card, up to 100 customers, 1 business location, and 7-day metrics. The PRO plan is available at 49 PLN per month and includes 5 loyalty cards, up to 500 customers per card, 5 staff accounts, and 90-day analytics. The PREMIUM plan is available at 129 PLN per month and includes 20 loyalty cards, unlimited customers, up to 5 business locations, 20 staff accounts, and 365-day analytics.

PRO and PREMIUM subscriptions are purchased through Apple App Store (iOS) or Google Play Store (Android). Payment is processed by Apple or Google respectively. By subscribing, you authorise the applicable store to charge your payment method for the applicable fee. Subscription management is handled via RevenueCat.

Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.

You may cancel at any time from your account settings or through the App Store / Google Play. Cancellation takes effect at the end of the current billing period, and you keep full access until then. Since payments are processed by Apple or Google, refund requests must be submitted through the platform you used to subscribe.

We reserve the right to change paid plan pricing. We will give you at least 30 days' notice of any price increase before it affects your subscription.

If your subscription lapses or you downgrade to Free, your account will revert to Free plan limits. Existing loyalty card data and customer stamp histories are retained.

7. Acceptable Use

You must not use Loyardy to: (a) create fraudulent or misleading loyalty programmes; (b) collect stamps or rewards by deception; (c) upload unlawful, defamatory, or infringing content; (d) attempt to gain unauthorised access to the platform or another user's account; (e) use the platform in any way that violates applicable law.

We reserve the right to suspend or terminate any account that violates these Terms, without prior notice where the violation is serious.

8. Intellectual Property

All intellectual property rights in the Loyardy platform, including the app, dashboard, and website, are owned by Mariia Putkova or licensed to us. You may not copy, reverse-engineer, or redistribute any part of the platform.

You retain ownership of any branding or content you upload. By uploading content, you grant us a non-exclusive licence to display and store it solely for the purpose of operating your loyalty programme.

9. Our Responsibility

We work to keep Loyardy reliable and available, but like all software services we cannot guarantee uninterrupted or error-free operation.

Our total liability for any claim arising from your use of Loyardy is limited to what you paid us in the 12 months before the issue. This is standard for services like ours.

We are not responsible for: a Business failing to honour its own loyalty programme; losses caused by your own use of the platform; or indirect business losses beyond our control.

10. Termination

You may delete your account at any time from the app settings.

We may suspend or terminate your account if you breach these Terms, if required by law, or if we discontinue the platform. We will give you reasonable notice where practicable.

On termination, your right to use the platform ends. For Business accounts, active loyalty cards will be deactivated. All account data, including stamp histories, loyalty programme settings, and personal information, is permanently deleted.

11. Governing Law

These Terms are governed by the laws of Poland and, where applicable, European Union law including the EU Digital Services Act. Any disputes shall be subject to the jurisdiction of the competent courts in Poland. If you are a consumer resident in another EU member state, you may also bring proceedings in the courts of your country of residence, and you retain the protection of the mandatory laws of your country.

12. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via the app at least 14 days before they take effect. Continued use of the platform after that date constitutes acceptance of the updated Terms.

13. Contact

For any questions about these Terms, contact us at . Our registered details: Mariia Putkova (sole trader, jednoosobowa działalność gospodarcza), Edwarda Stachury 1/13, 80-280 Gdańsk, Poland. NIP: 5842875463.

14. EU Consumer Rights

If you are a consumer in the European Union, you have a 14-day right of withdrawal from a new subscription. However, by starting your subscription immediately you acknowledge that the service begins before the withdrawal period expires and thereby waive that right, in line with Article 16(m) of the EU Consumer Rights Directive. If you believe a charge was made in error, contact us at support@loyardy.com or raise a refund request with Apple or Google directly. Disputes may also be submitted to the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.